Scottish Fire and Rescue Service


Developing leaders in a new environment
During their first year of operation we worked with the Leadership Team of the Scottish Fire and Rescue Service (SFRS) to explore and agree their desired culture, establish their criteria for high performance teams and agree their collective responsibility for transformation and operational effectiveness. Using a range of diagnostics and leading edge frameworks, we provided a process and created the environment for open and positive debate, discussion and commitment to action.

We are now working with SFRS to develop and deliver a leadership and management pathway for their managers, aligned to the Service’s competency framework.

Working in partnership with a small team of internal L&D and OD specialists, we are currently designing a programme aimed initially at supervisory managers as the first level in the pathway. The programme is based on four linked modules exploring such areas as leading and managing self and others, leading change and innovation, engaging and developing others, and working with individual differences, fairness and equality.

As with all our programmes, the workshop materials are highly practical and interactive, drawing on respected models of leadership and management, with the emphasis on participants taking away ideas and approaches that they can apply in their roles whether in front-line operations or support functions.

Client quotes
‘Moving forward as the single fire and rescue service for Scotland, it is critical that we ensure our managers and leaders at all levels are skilled and confident in dealing with situations, not only during operational incidents but also in leading their people and working ever more closely with the people in the communities we serve. We have chosen Peoplematters to work with us on the basis of their strong track record in helping organisations in the public and private sectors to design and deliver highly effective programmes to help improve leadership and management performance.’

Dr Kirsteen Grant
People and Organisational Development Manager